Online Services (55) 5140-5600

Access to Banorte online It is easy to get in touch, since the bank has customer service to connect you online, it also has support by phone 01-800-226-6783. In fact, the bank benefits you so that you can carry out all banking operations in the simplest way with a flexible schedule and from your office or your home.

How to contact Banorte online

Therefore in internet banorte enter where you must enter your data you can make all the queries you want, in addition to being able to make claims or inquire about their products and services.

Access to Banorte online

In fact, it has free call contact numbers, but if your intention is to contact the bank online, then you have options, for example:

Options to contact banorte online


On In addition to establishing your opinion as a customer, you can also leave your message, because you only have to deal with Facebook chat in the same way as you do with a friend and wait for a bank representative to respond, which according to Facebook does. immediately.


On Twitter, you should follow the bank to be able to communicate freely by leaving a message.

  1. Click on the envelope icon that you see in the top bar, to the right of the envelope icon it says Messages, then click on the word Messages and the chat will open.
  2. On the upper edge you will see the New message button, click on it and in the Enter a name field, write @banorte_mx and you will get all the results that correspond to your search, choose it and click Next.
  3. Then you will see the screen with the field to write your message. Once you have written the message, simply click on send and you just have to wait for the representative to answer your question.


On YouTube it is also convenient for you to subscribe to the bank’s channel to be able to enter it, click on Debate and write your message in the corresponding field Add a comment.

Your comment will reach the bank representative and then wait for the response.


Log in to Instagram with your account and follow banorte_mx, then when you find yourself on the bank’s instagram, click on the message, write it, send it and wait for the bank representative’s response.

Banorte website

On the official website of banorte choose the option that is most similar to make your query or directly with all its digital channels to get in touch.

You will also have with you all the information about the news the bank presents in addition to its online help center and from where you can clear the frequent doubts and if you do not find your doubt resolved with the frequently asked questions, enter with your username and password and once enter, click on Help Center and the site will redirect you to the next page where you can choose between consulting for online services, banortel,, insurance, secure mail, savings and investment or accounts and card and you will be able to obtain the expanded information that will clear your doubt.

Internet access to banorte

On internet banorte You can access online banking so that you can make the update you need about managing your finances, since managing your Banorte accounts is easy because it has the most innovative and modern way in the market.

In fact, banorte’s online banking is designed for the ease of customers who manage their accounts digitally, that is, online, whether it is a natural person or an SME.

You can take advantage of the benefits of online banking if you have a bank account with payroll, sum, checking or credit card.

With this, you only have to go to the original branch of the account in Banorte and indicate to the representative that you want the advanced online banking service.

When you go to the branch, take a valid and official identification with you to show the representative, it can be the professional ID, the Mexican passport or the voter’s credential in addition to the checkbook.

Then you need your application to be approved, therefore when the approval becomes effective, you will receive an email so that you can immediately enter your banorte online banking.

Banorte movil app through the cell phone

Mobile Banorte works so that you can carry out all banking operations from your mobile phone, because when you download the mobile banorte app you may:

  1. Make money transfers to third party accounts of the same bank or other banks and even to your accounts without having to register an account or QR code.
  2. You can make payments for your television, water, electricity and other bills from the comfort of the app.
  3. You forgot your bank debit card at home and you need cash, it doesn’t matter because you can go to an ATM without having to have the plastic with you.
  4. You are worried about the movements you made in your account, don’t worry because you can check your balance with your mobile phone.
  5. Lost or stolen your credit card? Do not worry because you can immediately block it with your cell phone and if you only lost it and then found it, do not worry because in the same way you can immediately unlock it so you can continue shopping with it.
  6. With banorte mobile app you can make your purchases with deferred payments without interest.
  7. Banorte Móvil has security measures to protect your account with your username, password and token.

What is banorte token?

Token is a security measure that is added to your username and password. This tool has a clock that works in combination with the bank’s system clock to identify the token code that is valid for you to use when you enter the bank’s website.

If at any time you do not use the token, its internal clock will desynchronize from the bank’s clock, therefore the token cannot be validated due to time lag and the online banking system will tell you to desynchronize the token to enter the service.

But before you request authorization to enter online banking, you can take the initiative using the access codes to Banorte online, for this reason the bank will recommend that once every fifteen days you enter online banking.

Well, it is nothing more than an electronic device with a numeric key that works combined with your username and password to provide you with greater security for you to access online banking.

Banorte online balance inquiry

You can make your balance inquiry online in the easiest way with your online banking and mobile banking from your cell phone, therefore you only enjoy your social life without worrying about the lines and if they made the deposit you expected because mobile banorte It sends you notifications instantly as it also notifies you about the transfers you have made.

Types of inquiries with your access to Banorte Internet

Bxl Queries

This type of consultation is used by basic users in the use of electronic banking, who can consult their balances and transactions online, so that the transactions also allow the consultation of interbank codes and account movements.

The security used is a personal username or password for each client and includes free mobile bandwidth.

Bxl Minors

This consultation is designed for those minors who are beginning to take charge of savings in banking entities to become familiar with electronic banking services, it is available to consult the balance, check the movements and consult the interbank code, the security used is through of a personal username and password and includes the Free Mobile Banking vessel.

Basic Bxl

In this consultation service, basic users of electronic banking can make inquiries of balances and transactions or make transfers between accounts, in addition to paying with a Banorte credit card and consulting interbank codes, it includes free mobile banking and, of course, the security of have a personal username and password.

Bxl Advanced

And finally, the advanced query user can be used by individuals and individuals with business activity of small and medium-sized companies, being able to make inquiries of balances and movements, transfers between own accounts, interbank code query, Banorte credit card payment , payment of services, recharge of time of use among other activities, it can be said that this balance inquiry It is the most complete that Internet banking offers.

Includes free mobile banorte and 1 security token for the user.

Access to banorte by internet and telephone

Mexico City: (55) 5140- 5600
Monterrey: (81) 8156-9600
Guadalajara: (33) 3669-9000
Rest of the country: 01-800-BANORTE (01-800-226-6783)


Queries: 24 hours a day.
Transfers: from 3:00 a.m. to 11:00 p.m.
Payments: from 5:00 a.m. to 10:00 p.m.
Investments: according to investment.

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