FAQs

You can use the My ACCESS website to sign up for the Florida Food Assistance Program (Food Stamps / SNAP), Medical Assistance, and Temporary Assistance for Families with Children (TANF). Performance information can also be viewed online 24 hours a day, 7 days a week.

Or My access florida Use this platform to reach millions of people in Florida in need of government financial support. This program will more or less alleviate poverty and give disadvantaged people access to quality medical care and food.

Frequently Asked Questions

How do I unlock my Florida access account?

How do I unlock a suspended Florida Access account?

  • Access Call your Florida Customer Service Representative at 1-866-762-2237.
  • Notify your representative that you cannot access your MyAccessFlorida account.
  • You will be asked to provide personal information such as your Access Florida case number, SSN, DoB, etc.
  • Follow the agent’s instructions to unlock your account.

How do I request help?

You can request help from any computer connected to the internet at www.myflorida.com/accessflorida or one of our partner community sites. You can also fill out a paper form that can be mailed, faxed, or returned to your local customer service center.

How long does it take to fill out the application form?

Most people who follow the steps required to complete an online application will find that it takes about 30 minutes to complete. So if you don’t have enough time, this is the best way to apply. After completing the application using the digital signature option, the completed application can be automatically sent to DCF.

What kind of help does DCF provide?

The Department of Financial Independence Programs for Children and Families offers a variety of programs to help families in Florida. These include food aid, temporary financial aid, Medicaid, and refugee aid. You can use the same application to apply to any (or all) of these programs at the same time. However, each program has its own admission requirements.

What foods can I buy with Florida Food Stamps?

The United States Department of Agriculture (USDA) manages the Food Stamp / SNAP program. Below is a list of items you can purchase with your EBT card.

When will I receive benefits with my EBT card?

Florida food stamp benefits are paid electronically to your EBT card on a step-by-step payment schedule. Florida SNAP benefits will be credited to your debit card account between the 1st and 28th of each month on the specified payment date. Gift card benefits are credited to your Florida EBT card based on your file number.

What if my Florida EBT card is lost or stolen?

If your Florida EBT card is lost or stolen, please contact Florida EBT Customer Service first to report the problem. Your EBT card can be revoked by contacting Customer Service. Once you receive your redemption card, you will no longer be eligible for EBT benefits. Your replacement Florida EBT card will be shipped by registered mail within 5-7 business days via USPS First Class Email.

How do I confirm my Florida access application?

You can access your account online 24/7 to check the status of the MyFlorida Access app, report changes, request new services, and request details on your current benefits.

How do I exchange my Florida EBT card?

If your Florida EBT card is lost or stolen, please contact Florida EBT Customer Service first to report the problem. Your EBT card can be revoked by contacting Customer Service. This means that you will not be able to use your EBT card benefits until you receive a replacement card. Your replacement Florida EBT card will be shipped by registered mail within 5-7 business days via USPS First Class Email.

Do Florida restaurants and fast food restaurants accept EBT?

Yes, some restaurants and fast food restaurants in Florida accept EBT. Florida EBT cards can be used in restaurants and fast food restaurants if they meet the Eating Out Program (RMP) eligibility criteria.

When will I receive benefits with my EBT card?

In Florida, food stamp benefits are paid electronically to your EBT card on a step-by-step payment schedule. Florida SNAP benefits will be credited to your debit card account on the specified payment date from the 1st to the 28th of each month. Gift Certificate benefits are credited to your Florida EBT card based on your case number.