Provided you receive food stamps from Ohio, only your Ohio EBT or Ohio Direction Card will allow you to access your SNAP benefits at approved retailers. For this reason, you must immediately report that your card has been lost or stolen in order to receive a replacement EBT card.
Right on this page you can learn the steps to take Replace the lost Ohio EBT card if lost or stolen. It is very important to request a new card immediately to prevent potential grocery stamp fraud. This is because someone in your Ohio Food Stamp Card position may be able to purchase groceries with your SNAP benefits.
How to Report and Replace Lost Ohio EBT Cards
Follow the step-by-step detailed instructions to request a new Ohio EBT card.
1. If your card is lost, stolen, or the magnetic stripe on the back of the card has been damaged, call the EBT Helpdesk at 866-386-3071 or report to the Ohio Department of Job and Family Services at the grocery stamp office report . You can also request a replacement Ohio Direction card online.
2. Once you have completed your report, the grocery stamp office will deactivate the card so that the system does not have multiple active cards for the same account.
3. A replacement card is drawn from the inventory of the food stamp office. Then all of your information including your PIN will be added to the magnetic stripe of the EBT card. Then information about the card itself (e.g. card number) and the PIN are added to the system’s database and linked to your SNAP account.
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4. As soon as the card is set up, your new EBT card will be sent to you by post. Once you have received the replacement card, the next step is to call the help desk to activate the card so you can access your benefits.
NOTE: In most cases, you should receive yours new Ohio Direction Card within two working days of your notification to the state authority. However, the state can apply to the ministry for a waiver to allow a longer replacement period. You can go to the office to get your new EBT card if you need it sooner. Or you can give them a call to see if it’s available so you can pick it up.